Refund & Return Policy

At 7BoxTech, customer satisfaction is our top priority. Our dedicated Quality Control and Quality Assurance Teams inspect your items prior to shipping to ensure our product quality is guaranteed. However, we understand that you may need to return an item. We are here to help! Please feel free to contact us if you have any issues with your order.

Cancellation Policy

Orders can be canceled only before they have been shipped. If you wish to cancel your order, please contact us immediately. Our team will process the cancellation within 24 hours.

Note: Orders that have already been shipped cannot be canceled.

14-Day Returns Warranty

Customers can request a return within 14 days of receiving their item. If you have received a defective, damaged, or incorrect item, please contact us immediately at contact@7boxtech.com with details and a photo of the issue.

Return Solutions

1. 7BoxTech's Responsibility:

If our company is responsible for the issue (e.g., we shipped the wrong product, a damaged or defective item), we will allow a return to our warehouse for a full refund or an exchange.

• Process: Once we receive the returned item, we will issue a full refund for the original product price and its shipping cost, or we will resend a replacement at our expense, free of charge.

2. Customer's Responsibility:

• Incorrect Order or Unwanted Item: If the customer has ordered an incorrect product or no longer wants the item, we can also allow a return.
• Process: In this case, the customer is responsible for the return shipping fee. If requesting an exchange, the customer is also responsible for the shipping fee of the replacement item. If choosing a refund, we will refund the original product price once the returned item is received and inspected. Please note that all shipping fees are non-refundable in this case.

Additional Notes on Returns

• All returns must first be approved by our customer service team. Please contact us to initiate the return process.
• All returned items must be in brand new condition, unused, with all original tags and packaging intact.
• Customers will only be charged once at most for shipping costs (this includes returns). No restocking fee will be charged to the consumer for the return of a product.

Refund Time-frame

For returned items or items for exchange, please allow 3-6 business days upon our receipt of your item(s) to process the solution. After processing, the refund time-frame is as follows:

• PayPal Account Refunds: Up to 48 hours.
• Credit Card Refunds: Between 7-14 business days.

How to Initiate a Return

1. Contact our customer service at contact@7boxtech.com to request a return. Please include your order number and the reason for the return.
2. Once your return request is authorized, we will provide you with instructions and a return address.
3. Please provide us with the tracking number for the returned package.

Please contact us for any further assistance. We will do our very best to help you and reply to all messages within 24 hours.